Refund policy

At POLLY FAYE, we want you to feel confident and comfortable with every purchase. If your order isn't quite what you expected, we're here to help. Please review our return and refund guidelines below.

1. Return Eligibility

You may request a return within 30 days of delivery, provided that the item meets the following conditions:

  • The item is unworn, unused, and unwashed.

  • Original tags and packaging remain intact, where applicable.

  • The item is in its original condition, without damage caused after delivery.

  • Proof of purchase or your order number is provided.

All returns are subject to review and approval. Please contact us before sending any item back.

2. Non-Returnable Items

For hygiene and product-condition reasons, the following items may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable law:

  • Final-sale or clearance items.

  • Gift cards.

  • Bodysuits, underwear, and other intimate apparel.

  • Swimwear with its hygiene liner removed or damaged.

  • Earrings and other items designated as non-returnable.

  • Personalized or custom-made products.

  • Items damaged through misuse, improper care, or normal wear after delivery.

If you are unsure whether your item qualifies, please contact our support team before arranging a return.

3. How to Request a Return

To start a return, email help@pollyfaye.com with the following information:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Clear photos if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if it is approved.

Please do not send any items to our business address without prior authorization. The address listed below is for business correspondence only and is not a designated return facility.

4. Return Shipping Costs

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless the return results from an error on our part or a refund is required by law.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been received and processed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact help@pollyfaye.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos where possible. We will review the information and work with you to determine an appropriate resolution.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution in accordance with applicable law.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Exchanges

If you need a different size, color, or style, please contact help@pollyfaye.com to discuss the available options.

Exchanges depend on product availability and approval. In some cases, you may need to return the original item and place a new order.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

Cancellation requests made within 12 hours of placing an order may be accommodated if the order has not entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

We cannot guarantee that every cancellation or modification request will be successful.

9. Consumer Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws. Where required by law, eligible refunds, replacements, or other remedies will be provided in accordance with those requirements.

10. Contact Us

For questions about returns, refunds, or exchanges, please contact us:

Brand: POLLY FAYE
Email: help@pollyfaye.com
Business Address: 1720 E Kearney St, Springfield, MO 65803, United States

Business correspondence only — this address is not a return address.

Thank you for choosing POLLY FAYE. We appreciate your trust and will do our best to make your shopping experience a positive one.