Shipping policy

At POLLY FAYE, we want every order to arrive smoothly and reliably. We carefully prepare your purchases and offer convenient shipping options to make your shopping experience as enjoyable as possible.

1. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays. Processing time is separate from shipping transit time.

During promotional events, holidays, or busy periods, processing may take longer than usual. Thank you for your patience while we prepare your order.

2. Shipping Methods & Rates

We currently offer the following shipping options for orders within the United States:

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	$0–$64.99	$8.00
Free Shipping	$65.00 and above	Free
Expedited Shipping	$0–$99.99	$18.00
Free Expedited	$100.00 and above	Free

Available shipping methods and applicable fees will be displayed at checkout. Shipping charges are determined by your order total and the shipping option available for your purchase.

3. Estimated Delivery Time

Expedited Shipping: Estimated delivery in 6–10 business days, as shown in our shipping settings.

Standard Shipping delivery times may vary depending on the destination and carrier. Any delivery estimates provided at checkout are for guidance only and are not guaranteed.

Please note that processing time is additional to shipping transit time.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details when available.

Please allow approximately 24–48 hours for tracking information to update. You can use the tracking link in your shipping confirmation to follow your package's progress.

5. Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to carrier operations, weather conditions, holidays, address issues, or other circumstances beyond our control.

If your tracking information has not updated for an extended period, please contact us at help@pollyfaye.com for assistance.

6. Incorrect Shipping Information

Please check your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible at help@pollyfaye.com.

We will do our best to help update the information before the order is processed. However, changes cannot be guaranteed once fulfillment or shipment has begun.

7. Lost or Missing Packages

If your package appears to be lost or marked as delivered but cannot be located, please check your delivery area and contact your local carrier if appropriate.

You may also email help@pollyfaye.com with your order number and tracking details so we can help review the situation.

8. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact our team:

Brand: POLLY FAYE
Email: help@pollyfaye.com
Business Address: 1720 E Kearney St, Springfield, MO 65803, United States

Business correspondence only — this address is not a return address.

Thank you for choosing POLLY FAYE. We appreciate your support and look forward to serving you.